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17th May 2020
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How do I manage my subscription?

Subscriber Account Management

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Customers can also manage their own subscriptions via the My Account > View Subscription page, subscribers can suspend or cancel a subscription, change the shipping address or payment method for future renewals and upgrade or downgrade their subscription.

Upgrades/Downgrades

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Customers may upgrade, downgrade or cross-grade between different subscription products, incl. flexible proration options for the recurring amount, sign-up fee and length.

Multiple Subscriptions

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You can also purchase different/multiple subscription products in the same transaction. We will group the products to reduce the payment gateway fees and logistical overhead for their future renewals.

Customer Emails

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Automatic notifications emails will be sent to customers when a subscription renewal payment is processed, a subscription is cancelled or when a subscription has expired with the built-in subscription emails.

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